Question 1

How can I contact Sugandhit for order-related queries?

Accepted Answer

You can reach us through the contact form on this page, via email, or through our social media channels. For order-related queries, please keep your order ID handy and we'll respond within 24 business hours.

Question 2

Does Sugandhit offer bulk or corporate gifting orders?

Accepted Answer

Yes! We love creating custom gifting experiences for corporates, weddings, and special events. Get in touch through this page with your requirements — quantity, occasion, and budget — and our team will put together a tailored quote for you.

Question 3

Can I request a personalised or custom candle design?

Accepted Answer

Absolutely. We offer personalisation for select products — including custom labels, fragrance combinations, and gift packaging. Reach out to us with your idea and we'll let you know what's possible and the timeline involved.

Question 4

How long does Sugandhit take to respond to messages?

Accepted Answer

We aim to respond to all messages within 24 hours on business days (Monday to Saturday). For urgent order issues, please mention it clearly in your message and we'll prioritise your request.

Question 5

What should I do if I received a damaged or wrong product?

Accepted Answer

We're sorry to hear that! Please contact us within 48 hours of delivery with your order ID and a clear photo of the product. Our team will arrange a replacement or resolution as quickly as possible — your satisfaction is our priority.

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